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Body Language: Read It And Increase Sales

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Posted: Mar 08, 2010 |

BE EVER ON ALERT

The successful salesperson is alert to both verbal and non-verbal signals being sent by a prospect, signs that you may be moving in the wrong direction. When this happens, you may have to switch pitch-vehicles or switch directions quickly. There’s a caution, though, when dealing with both types of signals, especially the non-verbals: you may be misinterpreting the message. Arms crossed on the chest, for example, usually means disapproval or rejection. The gesture, though, may also and simply mean the person is cold.

COMMON NON-VERBAL SIGNALS

Among the more common nonverbal signals are these. Listed beside them are the possible interpretations. We say “possible” because there’s always room for error. Try to verify if your initial interpretation is the correct one.

SIGNAL – POSSIBLE INTERPRETATION

Crossing arms – Person disapproves or rejects your idea

Rubbing face – Person is not interested

Looking up and to the left – Person is visualizing uses for your product or service

Looking up and to the right – Person is analyzing what you’ve just said

Folding hands on stomach – Person feels threatened by you or your style

Leaning forward in chair – Person likes what he hears

Touching nose – Person has decided against your proposal

Tapping foot – Person is impatient

Doodling – Person is bored

Touching fingertips – Person is developing a concept, building an idea

Removing glasses – Person is stalling

Placing hands flat – Person is ready to do business, to make a deal

KEEP ADDING TO YOUR LIST

All of this reaffirms the need for the successful salesperson to be a many-splendored thing. Ideally, you’ll have splendid skills of observation, splendid skills for thinking quickly on your feet, splendid skills of persuasion, et cetera, et cetera, et cetera. And, your sales results will continue to be splendid if you’ll add to your list of what to look for and how to deal with it.

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Marlene Caroselli -
About the Author:

Dr. Marlene Caroselli is the author of 60 business books and one, just-released e-book: “Principled Persuasion–Influence with Integrity, Sell with Standards” (named a Director’s Choice by Doubleday Book Club when it first appeared in print). Contact her at mccpd@frontiernet.net re: keynotes, training, curricula and books available for purchase.

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Article Tags:
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Short Sale Secrets Clip 1

Learn how to short sale real estate. Bill Twyford and Dwan Bent-Twyford define short sales, outline the structure of deals, and explain the relationship with the banks you need to get those deals done. A.D. Kessler’s Real Estate Roundtable #354 Clip 1 from www.cremag.com. (00:56)

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January 7th, 2011 | Posted in General | No Comments

Antique Table Lamps for Interior Design – Chinoiserie

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Home Page > Home Improvement > Interior Design > Antique Table Lamps for Interior Design – Chinoiserie

Antique Table Lamps for Interior Design – Chinoiserie

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Posted: Aug 15, 2008 |Comments: 0
| Views: 557 |

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Stylish table lamps are the key to a well furnished room and a major key to the stylish table lamp is the Chinoiserie style, a French term, pronounced “shin-wahz-ree” signifying “Chinese-esque” or “anything reflecting Chinese culture: Chinese artifacts, designs, artistic styles, behavior”.

Yet, to gain a richer understanding of this classic decorating style, we need to go back in history to the time of that intrepid traveller, Marco Polo. It was this famous Venetian who first opened the eyes of the West to the mysterious land, known to the Chinese as the Middle Kingdom or China.

Around the late 13th century, new and exciting products began to trickle into Europe from China, a land still hidden and virtually unknown to the West. Europe was fascinated by the exotic imports such silk, lacquered furniture and porcelain, all vastly expensive and purchased only by the wealthy social classes. These beautiful and curious objects led to the development of a European interpretation of Chinese decoration which the French called, “Chinoiserie”.

The mid 18th century saw a French, aristocratic demand for sumptuous interior design with various European monarchs, such as Louis XV of France, giving special favor to this exciting genre as it blended particularly well with the high rococo style of the day.

In true Chinoiserie fairyland, Mandarins lived in fanciful, mountainous landscapes with cobweb bridges. They carried flower parasols, lolled in flimsy bamboo pavilions haunted by dragons and phœnixes, while monkeys swung from scrolling borders, always delicately drawn and full of free flowing movement with beautifully balanced composition.

Chinoiserie quickly became the height of fashion, setting the interior design style of Paris, London, Berlin and St Petersburg, finding expression in mediums such as furniture, porcelain, wallpaper and fabric, to name just a few.

While the popularity of Chinoiserie may have peaked around the middle of the eighteenth century, its value as an arresting, interior decorative style has never waned.

For a classic or eclectic interior, fine antique table lamps of Chinoiserie style will quickly “pull the look together”, adding interest and an overall sense of high style. Reliable, decorative lighting specialists such as The Antique & Vintage Table Lamp Co are able to offer quality antique or vintage lamps or can source particular lighting requirements upon request.

Table Lamp Tips – remember that using a dimmer switch or simply changing the wattage of your bulb will significantly alter the mood of a room.

You are invited to visit their web site at www.antiquelampshop.com

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Maclyn Zaportiza -
About the Author:

SEO Specialist

Antique & Vintage Table Lamp Co.

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Article Tags:
english lamp, chinese lamp, decorative lamp, glass lamps, ceramic lamp, germanlamps, white lamp, lamps, american lamp, kutani lamp, table lamps, lamp, vintage lamps, lamp shop, japanese lamp, chinese export lamp, antique lamp

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Antique Table Lamps for Interior Design – Chinoiserie

Stylish table lamps are the key to a well furnished room and a major key to the stylish table lamp to gain a richer understanding of this classic decorating style, we need to go back in history to the time of that intrepid traveller, Marco Polo. The Antique & Vintage Table Lamp Co are able to offer quality antique or vintage lamps or can source particular lighting requirements upon request.

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Maclyn Zaportizal

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Aug 15, 2008
lViews: 557

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January 6th, 2011 | Posted in General | No Comments

DON?T JUST COMMUNICATE..COMMUNIGREAT!

DON’T JUST COMMUNICATE..COMMUNIGREAT!

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DON’T JUST COMMUNICATE..COMMUNIGREAT!

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By Irene Becker, CCTA
Irene Becker is President of Just Coach It, a professional coaching firm specializing in effective living, leading and communicating at the speed of change. Please do not hesitate to contact Irene at irene@justcoachit.com, or to visit Just Coach It on the web http://www.allhottips.com

First and foremost effective communication is essential to not only organizational success, but success in one’s personal life. Effective communication promotes interpersonal understanding and problem solving. I was hired to first do personal coaching with focus to be determined by each core team member, and the mandate changed to dealing the communication skills of each core team member and areas of communication that they wanted to improve.

While we live in what has been deemed the information age, the preponderance of advertising, media and instruments of communication has perhaps dealing with staggering amounts of communication to absorb and less and less time to effectively use and improve our communication skills.

Communication can not be measured by the amount of communication that is exchanged, but by how many messages are received, understood. Clear communication is key as we all filter verbal information through what we want to hear and are expecting to hear. It is important to always verify what the receiver of one’s message understands the message to be and to move away from personalizing questions that may arise, and focus on clarifying what one wants to communicate. Here are two major communication skills areas and three areas of speaking and listening that are key to effective communication.

I) SPEAKING SKILLS
A. Slowing down our though processes to understand the message
B. Making our self understood
C. Testing our conclusions about what is being communicated

II) LISTENING SKILLS
D. Listening constructively
E. Getting the essence of the communication
F. Exploring any disagreement that may arise as a result of the communication

Let’s take a closer look at what makes good speaking and listening happen!

A. SLOWING DOWN OUR THOUGHT PROCESS
Slowing down our thought process is key to clearly expressing our opinion. Thought is a really rapid process. Our minds are capable of receiving, evaluating, interpreting and classifying thousands of bits of information simultaneously. Most of the mental digestion of our communication takes place unconsciously. As such while we are very aware of the results of our communication, we are not usually aware of the process.

It is really important to delivery clear messages to the receiver of our communication. If we do not make sure that we are delivering both a clear message and also a reason for this message the receiver may not get what we are trying to say. Slowing down our thought process is key to clearly expressing our opinion because in order to clearly transmit our message the receiver must understand not only the conclusion we are stating but how we arrived at the conclusion. If we want our thought processes to be understandable to the receiver it is very important that we explain the basis for our message.

B. MAKING OUR SELF UNDERSTOOD
While making oneself understood in English to another English speaker sounds really easy it is not. While we all speak the same language the words that we use can have different meanings or none at all the receiver of our communication.

We all know that it is important to clarify the meaning of technical terms to an outsider; we often forget that it is of equal import to make sure that the receiver understands the meaning behind our words. In the best of communication checking the message received is always a good idea because it allows us to make sure that the message that we are sending is the one that is received. While the person we are communicating may be listening they must also be hearing our meaning and not what they hear through their personal psychological, sociological filters.

Our usage of receiver friendly vocabulary is also key because if the receiver does not consider the words we are saying to be of importance, of the vocabulary we are using does not speak to them personally we will lose their interest and attention.

We have to always make sure that when transmitting information we are using words, phrases, images and metaphors that the receiver is accustomed to and that we are always checking that the receiver is following what we are saying, not what they are hearing us to say. We have to be responsible for the effectiveness of our communication and it starts with speaking the language of the receiver and making sure that what we are saying is clearly understood.

C. TESTING CONCLUSIONS
Encouraging others to ask questions about our conclusions does not weaken our communication effectiveness but rather strengthens the communication rapport between sender and receiver. Letting others in on the reasons behind our conclusions, encouraging them to ask questions and seeking clarification is critical to great communication.

Each time we express our opinion there is an opportunity to also test what we are saying with the questions or reservations that the receiver may express. The more questions that arise, the better our conclusions will be.

While encouraging the receiver of our communication to question what we are saying does not reflect the old business communication model, it is very reflective of a new paradigm, a flat versus hierarchical model of work and of communication. Engagement is key to our work, to our communication and certainly to the synergy of a team. Engagement cannot be accomplished without transparency in communication, which includes the opportunity to discuss points and conclusions.

Discussing points on their merits rather than pushing a particular point of view can be greatly productive to team communication as if facilitates group engagement and synergy. It sets up a group dynamic that moves away from adopting the solution of the boss or team leader, but rather letting go of competition and embracing a team spirit that will give birth to the best solution coming forward. Also, this type of open discussing and testing of conclusions initiates team dialogue, open team dialogue that will serve to help the team reach solutions that would not have been possible by just taking the opinions of a single member of the group.

D. UNDERSTANDING OTHERS
Listening is not the same as hearing. Hearing means that we are physically receiving communication. In order to truly understand what a person is saying we need to have a clear picture of what the sender truly wants to convey to us. Communication is based on rapport, and rapport cannot be developed if we receive the sender’s message with a blank show of interest, a nodding head or a neutral face. The sender wants to be understood and in order to understand the sender we need to listen carefully and without judgment or drawing premature conclusions.

In order to listen effectively we have to take pause and eliminate the thoughts we have that are distracting us from what the sender is saying. We will be able to understand the sender better if we not only focus on what they are saying but their tone and body language.

Improving listening skills is one of the most important communication skills because in listening attentively and well we are enhancing both our ability to receive a message and also to respond appropriately and to continue to develop rapport with the sender. It means making sure that you listen without judgment, that you are a positive, recipient of the message and that you show the sender that what they are saying is important by focusing on them and also reformulating what they have said in our own words. If you do not have time to listen or to focus, it is better to postpone the conversation for a better time than to pretend that you are paying attention.

E. GETTING TO THE ESSENCE
While it is really important to ask questions of the sender to clarify their message, it is of equal import to be careful how we ask questions. No one likes to be grilled, interrogated, or examined with an overly critical and demanding eye. A calm but warm tone of voice, focus on the issues, and an apparent desire to understand what the sender is saying rather than judging or criticizing the message is key.

Open ended questions are tools for clarifying the sender’s message as the elicit communication flow and allow the party you are asking the question of to remain relaxed, open and to see that you do not want to dominate or castigate, but rather to communicate.

F. EXPLORING DISAGREEMENTS
If disagreements are handled properly they can be a really important resource of information for any team. If handled properly they can be a source of new ideas, innovative solutions and greater rapport. Disagreements should never be ignored and every attempt should be made to explore disagreements with carefrontation rather than exacerbating misunderstanding or conflict.

Disagreements can only be addressed when each party to the disagreement understands clearly what is causing the disagreement. Sometimes different people have different opinions, other times they start off with different information or
interpretations. Often the disagreement is not about the issue at all but the manner in which a message was communicated or poorly expressed.

Exploring disagreement means stepping away from judgment, from criticism and just focusing with the sender of the message on what caused the disagreement and why. The first step is always to determine the cause of the disagreement, clarify meanings of the words used and go through each step of the reasoning process. Exploring disagreements constructively is never about starting a blame game, never about challenging others, getting overly emotional or becoming critical and condescending. Disagreement can cement relationships, uncover new solutions and help both parties to learn and grow. While no one likes to address thorny issues the benefits clearly outweigh the risks. If we hide potential disagreements and do not explore how they can be resolved we are only planting the seeds of animosity and resentment.

All organizational, business and personal relationships are founded on communication. Good communication is the seedbed for success. Move past communication obstacles and work to honing your communication skills so that you can COMMUNIGREAT! © 2004-2005 Irene Becker

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Home Page > Education > Languages > Arabic Language Learning Course in Singapore

Arabic Language Learning Course in Singapore

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Posted: Jun 18, 2010 |Comments: 0
| Views: 135 |

Learning any new language will gain you new horizons, opportunities that reinforce your identity and give you new perspectives that you might look for with confidence. Individual’s ability to learn another language enables him to communicate and understand a culture on its own terms. It is beneficial for a variety of reasons such as work, travel and also due to marriage or friendship with Non-English speaking people.

Learning Arabic:
Arabic is the language viewed as sacred among the Muslim community and this is the cause why Arabic has emerged as the biggest Semitic language. Arabic is a Language of articulacy. Having ranked sixth in the world’s league table of languages, with likely 190 million native speakers it is a language extremely difficult to interpret, merely due to its proper signature, secrets and charm.

Learning Arabic definitely requires some sort of discipline because of the huge amount of new concepts and information remains remarkable. Know that the language is not only words but also a union of syntax and lexicon. This also has an exclusive writing system, written right to left.
Majority of the people look at the Arabic script and admit that they could never learn it as the pronunciation is more complicated and it has number of sounds that are not found in most other languages and can be difficult to replicate these sounds. The grammar, the verb tenses and morphology of Arabic language is entirely different moreover the order of word is distinct and there are no associated words between Arabic and English.

Arabic has the reputation of being a difficult language. Even though learning Arabic is certainly a tough task, the professional and cultural benefits it presents are unmatched. However it is a challenge to learn Arabic, Person having the patients, determination and self motivation to learn Arabic can very well do it. The best ways to learn Arabic language is to study it through a curriculum that is structured systematically with numerous programs to impart the language in an effective manner. People come forward from all parts of the world to learn Arabic as it opens door of some special career opportunities which is not the case with other languages.

Why to Study Arabic:
Proficiency in Arabic language is a pathway to an array of Career openings; this states the fact that it is sensible to learn Arabic. Arabic speakers are in huge demand amongst international organizations like the World Bank and the United Nations, intelligence agencies, international companies, foreign aid agencies and in several other sectors.

The official language all over Arab countries is Modern Standard Arabic, which is a modern version of the classical Arabic of the Quran. This is the language employed in newspapers, formal speeches & transmission programs. Although these dialects are developed from classical Arabic, they differ widely from each another to a great extend.

Tips to learn Arabic:
• Repetitively follow this method to lay a firm foundation.
• Know your level and learn step by step to master the language, concentrate on advancing the basic reading and writing skills at the first step.
• Plan yourself! Allocate time aside every day to learn Arabic keep in mind a little study on a regular basis is far better than having hours of study once in a while
• Expose yourself to Arabic lecture tapes, traveling to Muslim countries, Reading Arabic newspaper etc is essential to be proficient.
• By Overcoming shyness speaks Arabic whenever & wherever possible. Taking efforts to speak Arabic without feeling shy of committing mistakes will eventually improve your level of speaking & Writing Arabic language.
• The best way is to register into a language course and kick-start learning.

Berlitz Language Institute in Singapore offers specialized courses in Arabic, Mandarin & Spanish Languages. Berlitz also offers various languages, based on your language learning goals; we can provide the instruction you need. Our most popular languages include English, Arabic, Mandarin Spanish, German, French, Italian & Japanese. Learn languages quickly and successfully.

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Source: http://www.articlesbase.com/languages-articles/arabic-language-learning-course-in-singapore-2669110.html

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